WARRANTY

Our Warranty

We stand behind the quality of every EVE piece.
All EVE products are covered by a 2-year warranty from the date of purchase, covering manufacturing and material defects.

Our products are crafted in close collaboration with trusted manufacturers, using carefully selected materials and considered techniques. We believe in what we make — and we want you to feel confident using and wearing your EVE pieces.

What’s covered

The warranty covers defects related to:

  • Manufacturing defects
  • Material defects

If an item qualifies for a warranty claim, we will assess the issue and offer an appropriate solution, such as repair, replacement, or refund, depending on the case.

What’s not covered

The warranty does not cover:

  • Lost items
  • Normal wear and tear (such as scratches, bent rings, broken chains, damaged clasps, or natural wear to leather and textile materials)
  • Damage caused by improper use, care, or storage
  • Repairs, adjustments, or alterations made by a third party
Warranty claims

If you believe your item qualifies for a warranty claim, please contact us at customercare@evestore.com with your order number, a brief description of the issue, and clear photos of the item.

We’re here to help.