We offer several delivery options within Norway, so you can choose what suits you best at checkout.

– Standard delivery (pakke i postkasse)
– Pickup point delivery
– Express home delivery

All domestic orders are shipped with Bring/Posten and include tracking.

Shipping costs within Norway are as follows:

– Standard delivery (pakke i postkasse): 79 NOK
– Pickup point delivery: 129 NOK
– Express home delivery: 249 NOK

Free shipping applies to standard delivery (pakke i postkasse) on orders over 799 NOK.

Please note: Standard delivery to mailbox is not insured. For higher-value orders, we recommend choosing pickup point or home delivery.

Orders are processed within 1–3 business days.

Estimated delivery times after dispatch:
– Standard delivery: 3–7 business days
– Pickup point / home delivery: typically within the same timeframe

Weekends and public holidays are not counted as business days.

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking link via Bring/Posten.

You can also track your order by logging into your customer account on evestore.com under “My Orders”.

If you don’t receive a confirmation email, please check your spam folder or contact us at customercare@evestore.com.

Yes. We offer free in-store pickup at EVE Concept Store in Markveien, Oslo.

Orders are usually ready for collection within 1 business day, and you’ll receive an email once your order is ready.

All domestic orders are delivered by Bring/Posten, Norway’s national postal service.
Your shipment is fully trackable from dispatch to delivery.

– Orders are normally packed and shipped within 1–3 business days
– Orders placed on weekends or public holidays are processed the next business day

If your delivery cannot be completed or collected within Posten’s pickup timeframe, the parcel will be returned to us.

– For deliveries to pickup points, you’ll be notified by SMS or email when the parcel is ready for collection.
– If the parcel is not collected in time and is returned to us, a return shipping fee of 99 NOK will be deducted from your refund.

All domestic orders are shipped with tracking via Bring/Posten.

If your package goes missing after dispatch and the shipping details provided at checkout were correct, we will assist you in opening an investigation with the carrier.

Please note that the carrier’s investigation must be completed before a replacement or refund can be issued.

If the package was lost due to incorrect delivery information provided by the customer, we are unfortunately unable to take responsibility for the loss.

Standard delivery (pakke i postkasse) is not insured.
For higher-value orders, we recommend choosing pickup point or home delivery for added security.

Before sending a return, all returns must be registered online so we know your parcel is on its way.

To start a return, follow these steps:

– Go to account.evestore.com and log in using the same email address you used when placing your order.
– If you didn’t create an account at checkout, simply enter your email address and follow the prompts to access your order.
– Select the item(s) you’d like to return and submit a return request.
– Once registered, you’ll receive a confirmation email with return details.

Once your return has been registered:

– Repack the item in its original condition, including all tags, boxes, and pouches.
– Send the parcel back using a shipping method of your choice (return shipping is the customer’s responsibility).
– We recommend using a trackable service and keeping your proof of dispatch until the refund has been confirmed.
– You may also return the item in store if you prefer.

Your refund will be processed once we’ve received and inspected the return. Processing times may vary slightly depending on your payment provider.

We’re sorry if something isn’t right with your order. While we always aim for perfection, occasional issues can happen.

If you’ve received an incorrect item, wrong size, wrong color, or notice a defect, please contact our customer care team as soon as possible. We’ll assist you promptly and make sure the issue is resolved smoothly — whether that means a replacement or a refund.

Yes. Online orders can be returned free of charge at our EVE Concept Store in Markveien, Oslo.

Please note:
– Online purchases cannot be exchanged in store.
– If you return an online order in store, the original amount will be refunded to the payment method used online.
– You’re then welcome to make a new purchase in store.

Yes — exchanges can be done free of charge in store.

If you’re returning by mail and wish to exchange, we recommend returning the item for a refund and placing a new order online.

Once your return has been received and approved, your refund will be processed within 3–5 business days.
Please allow a few additional days for the amount to appear in your account, depending on your payment provider.

Refunds are always issued to the original payment method used at checkout.

The following items cannot be returned:

– Engraved or made-to-order items
– Items marked as final sale
– Items discounted more than 50% (e.g. Outlet items)

We understand that returning an item can feel stressful, so we recommend taking a few precautions.

All returns are sent at the customer’s responsibility. This means the parcel remains your responsibility until it has been received and registered by us.

For this reason, we strongly recommend:
– Using a trackable shipping method
– Keeping your receipt and tracking number until your return has been processed

If a return parcel is lost in transit before reaching us, we’re unfortunately unable to take responsibility or issue a refund. If your package appears delayed or missing, we recommend contacting the shipping provider directly using your tracking information.

Once your return has safely arrived and been approved, we’ll process your refund according to the original payment method.

Right after placing your order, you’ll receive an order confirmation email from us.
This email includes your order number and a summary of your purchase.

If you haven’t received a confirmation within 24 hours, please check your spam or junk folder first.
Still can’t find it? Contact us at customercare@evestore.com, and we’ll be happy to help confirm your order.

You can find your order number in several ways:

– If you have an EVE account, log in to view your current and past orders — your order number will be listed there.
– If you didn’t create an account at checkout, you can create one at any time using the same email address used for your order, and your order history will appear.
– Your order number is also included in the order confirmation email sent right after purchase. If you don’t see it, check your spam or junk folder.

We offer a wide range of secure and flexible payment options:

• Credit & Debit Cards: Visa, MasterCard, American Express, JCB, Dankort, and Diners Club.
• Vipps: A fast and easy mobile payment option for customers in Norway.
• Klarna: Shop now and pay later.
• PayPal: A secure and convenient way to pay.
• Mobile Payment Apps: Swish, iDeal, Sofort, and MobilePay.

We're always working to expand our payment options, so you can choose what suits you best.

Yes — but timing is important.

If you wish to cancel or make changes to your order, please contact us as soon as possible via the chat on our website. This connects you directly with our team and is the fastest way to reach us.

We process orders quickly, so once your parcel has left our warehouse, we’re unfortunately unable to make any changes to the order or delivery details.

If your order has already been shipped, it cannot be cancelled. In that case, you can simply follow the steps outlined in the Domestic Return section once you receive your order.
Please note that the customer is responsible for returning the parcel.

If you’re unable to use the chat, you can also reach us by email at customercare@evestore.com, and we’ll do our best to assist.

Yes, we offer gift wrapping.

You can select our gift wrap service at checkout for 25 kr, and we’ll make sure your item is beautifully wrapped before shipping.

Please note: We do not currently offer personal messages, but we’re always exploring ways to make gifting more personal.

You can log in to your EVE account here using the email address you used during your purchase.

With your account, you’ll be able to:
– View order history and track your orders
– Manage your shipping and contact details
– Create a wishlist
– Easily register returns

No account yet? No problem — you can create one anytime using the same email address you shopped with.

No, creating an account is not required to shop with us. You’re welcome to check out as a guest.

However, we highly recommend setting up an account — it gives you access to:
– Order tracking
– A full order history
– Faster checkout next time
– Easy return registration

It’s free, quick to set up, and makes your EVE shopping experience even smoother.

The EVE Customer Club is a relaxed way to stay in touch with us. As a member, you’ll receive occasional updates about new arrivals, special offers, and exclusive invitations — no spam, just good news.

We only send about one newsletter per month, and we keep it personal and inspiring. To join, simply sign up during checkout or via the form on our website. It’s the easiest way to stay connected with what’s happening at EVE, both online and in-store.

If you’ve forgotten your password, just click “Forgot password?” on the login page. You’ll receive an email with a link to reset it. Still having trouble? Feel free to contact our customer care team.

Yes, we take data protection seriously. All customer data is handled securely and in compliance with GDPR regulations. You can read more in our Privacy Policy.

Yes. We ship internationally with FedEx door-to-door service.

All international orders are processed within 1–3 business days.
Delivery typically takes 3–10 business days, depending on destination.

All shipments are fully trackable, and tracking details are sent by email once your order has shipped.

International shipping rates are based on order value and destination:

For orders below 2,000 NOK:
– Europe & USA: 199 NOK
– Asia-Pacific (including Japan, Australia & New Zealand): 249 NOK

For orders over 2,000 NOK:
– Europe & USA: 149 NOK
– Asia-Pacific (including Japan, Australia & New Zealand): 199 NOK

Shipping costs are always clearly shown at checkout.

No. All taxes, VAT, and import duties are prepaid.

The price shown at checkout is final, with no additional charges upon delivery.

Yes. International orders follow the same return policy as domestic orders:

– 14 days return period
– 30 days exchange period

The return period starts from the day your order is delivered.

Payments are processed via Shopify Payments, and your order is charged in your local currency based on your location and payment method.

To register a return:

– Log in at account.evestore.com using the email address used for your order
– Select the item(s) you wish to return and submit a return request
– Send the item back using a trackable shipping service
– Keep your proof of shipment until your refund or exchange is completed

Registering the return lets us know your parcel is on its way. We do not provide return labels.

Only if the order has not yet been dispatched.

For the fastest response, please contact us via the chat function on our website, which connects you directly with our packing team.
You may also reach us at customercare@evestore.com as soon as possible.

Once an order has shipped, changes are no longer possible.

Yes. Gift wrapping can be added at checkout for 25 NOK.

Please note:
– Personal messages are not currently available
– Gift wrap availability may vary slightly due to local customs regulations

All international orders are shipped with tracking.

If your package appears delayed or is marked as lost, please contact us at customercare@evestore.com within 14 days of the expected delivery date, and we’ll assist you accordingly.

Please note:
– EVE is responsible for the shipment as long as the shipping address provided at checkout is correct
– If an incorrect address is provided, the customer may be responsible for the loss

We always recommend double-checking your shipping details before completing your order.

For the fastest response, we recommend using the live chat on our website during business hours — it's the most direct way to reach the team who packs and handles your orders.
We're not available 24/7 and are closed on weekends, but during weekdays, our live chat is the quickest way to get assistance.

You can also email us at customercare@evestore.com, but please note that replies may take 24–72 hours.

Want to speak to someone in person? You're always welcome to visit our Oslo store — see Our Store page for location and opening hours.

We recommend using our Ring Size Guide to measure your size at home. It is located next to size selector section on the product page.

If you’re between sizes, we suggest sizing up — for example, if you're between 56 and 57, go with a 57 for a better fit.

Yes! EVE Oslo has a concept store in Markveien, Grünerløkka, where you can browse and try on our jewelry, bags, and scarves in person.
Come say hi — we’d love to help you find your next favorite piece.

Some of our products are limited edition and won’t be restocked once they sell out. Others may return depending on demand and production timelines.

We understand that life gets busy! If your gift card has expired recently and you haven’t had the chance to use it — especially if you don’t live in Oslo — please contact us at customercare@evestore.com.

While gift cards are valid for 1 year from the date of issue, we’re happy to review your case and, if possible, extend or reactivate your gift card. Just send us the gift card details (and receipt if you have it), and we’ll do our best to assist you.

We work with high-quality materials across our collections, including:

• 14k solid yellow gold
• Gold Vermeil – 925 silver base with a thick 3-micron layer of 14k gold
• 925 Sterling Silver
• Brass (nickel-free)

We also use only genuine semi-precious stones — no synthetics.

No – all our jewelry is nickel-free and safe for most sensitive skin types. However, if you have extremely sensitive skin or known metal allergies, we recommend choosing our pieces in 925 silver or 14k gold for maximum comfort.

Yes! All EVE jewelry comes with a 12-month warranty from the date of purchase.
It covers manufacturing defects in material or workmanship — not wear and tear, accidental damage, or improper storage.

A little love goes a long way:

• Store pieces in a dry place, ideally in their original packaging inkl. Ziplock bag or a soft pouch.
• Avoid contact with perfumes, lotions, or sprays.
• Take off your jewelry before exercising or showering.

You’ll find detailed care advice in our Jewelry Care Guide.

Gold vermeil is a high-quality alternative to traditional gold-plated jewelry. At EVE, we use a 3-micron layer of 14k gold on a base of solid 925 sterling silver. This ensures longer-lasting color and durability, giving you the look and feel of real gold at a more accessible price.

We recommend removing your jewelry before swimming, showering, or exercising — especially gold vermeil and brass styles. Water and sweat can wear down the plating over time and dull the shine of natural stones.

Tarnishing is a natural process for silver and plated jewelry, but all our pieces are treated with a protective anti-tarnish layer to keep them looking fresh. Proper storage and gentle care will help extend their life even further.

Store your jewelry in a dry place, ideally in a ziplock bag or a soft airtight pouch or box to prevent scratches and exposure to air, moisture, or sunlight. Keeping items separate will also help avoid tangling or damage.

Yes, we do offer repairs on EVE jewelry — if the damage is repairable and we have the appropriate tools available. Please note that this is a paid service, and we do not repair jewelry from other brands. Some types of damage may not be possible to fix. To check if your piece can be repaired, please email us at customercare@evestore.com with a clear photo of the item and a short description of the issue. We'll assess and advise before you bring it to our store.