If you love your jewellery, you must treat it with care and love.

Please store your jewellery at a safe place away from natural daylight, moisture and keep it away from all sources of heat. Pls keep it safe in individual box to avoid scratching. Please avoid direct contact with water or chemical products (e.g. soap, perfume, Make-up and hairspray). This may dull the finish of your jewelry and cause discolours. Please do not wear your jewellery while bathing or showering and remove your jewellery while doing your household.Papaya only use natural stones and all stones have their own nature and texture (e.g hardness). Please be aware that stones might break if something hits them hard. Heat might affect the stones as well.


Silver might tarnish (oxidize) over time. To avoid this as much as possible, gently wipe your jewellery clean with a silver cleaning cloth occasionally. If your jewelry eventually tarnish go to any PapayaOslo store or any jeweller and submit your item for a polish service ( fee may apply).

925 sterling silver is a soft metal. Scratches and small bulks is not considered as a defect, but just a sign of normal wear and tear. Please do not bend and pull chains, bangles or rings.


All our gold plated jewelries are plated with 3 micron layer, ensuring long lasting plating. In order to clean your gold plated jewelry please use a dry cloth.

Pleasestrictlyavoid direct contact with water or chemical products (e.g. soap, perfume, Make-up, perfume and hairspray). This may damage the plating.


Brass might tarnish (oxidise) over time. To avoid this as much as possible, gently wipe your jewellery clean with a Brass cleaner occasionally.

With the right care your jewellery will last for a long time!


Each Papaya bag is handcrafted in genuine leather. Differences in colors and texture are inherent characteristics of the natural leather chosen to create the Papaya collection. Genuine leather is beautiful and durable at the same time. A Papaya handbag can last for years when cared for properly. During regular use, your handbag is subjected to a variety of different damaging conditions. There's a lot you can do to preserve the beauty of your favourite bag. 


Leather naturally absorbs oils and other substances that touch it, even from your own skin. Oil can attract dirt, leaving your handbag looking tarnish. Because leather is prone to staining, it's smart to keep potentially damaging items isolated in your bag. (e.g makeup) Beauty products and hair products can cause irreparable damage to your leather bag.

We will not provide the data linked to your user name to third parties, unless it is necessary for the execution of the agreement you concluded with. In the event of suspicion of fraud or misuse of our website we may hand over personal data to the entitled authorities.

To register on our website we require the following data: Name, address, telephone number, email address and payment detail.


It's always tempting to add one more item to your handbag, but overstuffing your leather bag can permanently alter its shape. Additionally, avoid carrying too many heavy objects. It can lead to stretching or tearing of the leather.


Moisture can quickly damage your handbag, leading to swelling and loss of shape. If possible, avoid using your leather bag on rainy or snowy days. If it accidentally occurred, you can dry it out with towels. Allow it to air dry the rest of the way on its own; do not use a hair dryer or other heating source.


Even with proper care, you handbag will get dirty with regular use. Cleaning and conditioning your bag can prevent permanent damage.


If you notice that your handbag has a stain or other mark, it's a good idea to treat the spot as soon as you can. We recommend to clean your papaya handbag with one of our leather care productand follow the manufacturer's directions.  In general, you'll need to rub the leather lotion into the bag in a circular motion, allow it to sit for a period of time, and then carefully wipe it off with a clean cloth.


Over time, leather can dry out and crack. You can prevent it from happening by using leather conditioner regularly . Under normal conditions a handbag should be conditioned once or twice a year. Conditioning products can darken the color of your leather, so be sure to test them in a hidden spot.


If you find that your bag is frequently exposed to rough conditions (e.g. water). It may be a good idea to pre-treat it with a protective spray. It's important to test them before use. As it can change the color and texture of your handbag.


It’s important to proper storage your bag, when you're not using it. Dry and ventilated storage place can extend your bag's life and ensure that it's just as lovely when you decide to use it again. Before you store your bag, stuff the compartments with tissue paper. This process will help the bag retain its shape.If you bag has metal buckles, be sure to wrap those pieces in tissue paper. This will keep the metal from pressing against the leather and leaving a mark.Your bag is an investment, and if you take care of it, you'll be using it for years to come.


All our scarves are made from natural fibres (e.g. wool) . And therefore it needs to be cleaned and cared for.
Fortunately, it's not hard to keep your papaya scarf looking pretty.
With use, your Papaya scarf may need to be cleaned. There are two ways to clean it properly.The first way is to have your scarf professionally dry-cleaned.The second way is to clean it by hand. Please follow the instruction below:

- Carefully hand wash your scarf using a delicate washing softener (e.g. milo).
- Soak your scarf in cold water (never in hot water!) and gently wash the item. Don't stretch or scrub it.
- Rinse the garment and let it dry naturally. Gently press out the water, smooth it out and place it to dry flat on a clean bath towel.
- Do not  twist your scarf as this will damage the delicate fibres.
- Do not put your scarf in a dryer after hand washing as it will shrink and damage.


Pilling is a natural process the occurred even for high quality cashmere. Pills are the little balls of fibre that start to gather on your wool item typically in areas where there is friction. It is a natural phenomenon and will reduce over time, making your Wool item feel even softer. A Common way to stop or reduce pilling in the beginning is to carefully hand wash or professionally dry-clean your wool item. Storage It's always a good idea to keep garments away from heat sources and direct sunlight.