We offer two convenient shipping options within Norway:

• Standard Shipping (3–7 business days)
• Express Home Delivery (1–3 business days)

All orders are shipped with Bring/Posten and come with full tracking. Please note that business days do not include weekends or public holidays. You’ll receive an email with tracking details once your package is on its way — and if your delivery is to a pickup point, you’ll be notified when it’s ready for collection.

Prefer to pick up in person? We also offer free in-store pickup at our Oslo store. Simply select the option at checkout and we’ll let you know when your order is ready.

Our Standard Shipping fee is 79 kr, and it includes complimentary returns.
Orders over 799 kr qualify for free Standard Shipping.

Please note: If a return causes your order total to fall below 799 kr, a return shipping fee of 79 kr will be deducted from your refund.

Delivery usually takes 3–7 business days (weekends and public holidays not included), and all orders are trackable via Bring/Posten.

You’ll also receive an email once your order is on its way — or ready for in-store pickup if you choose that option.

As soon as your order is dispatched, you’ll receive a shipping confirmation email from us with your tracking number and a direct link to Posten.no. This allows you to follow your package every step of the way.

You can also track your order through your customer account on evestore.com under “My Orders”. Simply log in to view your latest order status and tracking details.

Please note that it may take a few hours for the tracking link to become active after the order is shipped. If you haven’t received your confirmation email, make sure to check your spam folder or contact us at customercare@evestore.com.

Once your order has been dispatched, we’re unfortunately unable to make any changes to the order or the delivery address.

However, if your order hasn't been shipped yet, you may still have time to make adjustments. The quickest way to reach us is via the chat function on our website — this will connect you directly with our packing team. If you're lucky and the order hasn't been processed yet, they might be able to cancel or update it on the spot.

You can also contact our customer care team within 24 hours of placing your order at customercare@evestore.com, and we’ll do our best to assist.

We recommend reaching out as soon as possible, as our processing times are fast and orders may be packed and shipped shortly after they're placed.

All domestic orders are shipped with Bring/Posten, Norway’s trusted postal carrier. Your order will be traceable from dispatch to delivery.

We typically process and ship orders within 1–3 business days. Orders placed on weekends or public holidays will be processed the next working day.

If you’re not available at the time of delivery, your package will be delivered to your nearest Posten pickup point, and you’ll receive a notification by SMS or email.

If your package isn’t picked up within Posten’s timeframe, it will be returned to us. In that case, a return shipping fee of 79kr will be deducted from your refund.

We understand how disappointing it can be when a package doesn’t arrive as expected. That’s why all orders from Evestore.com are shipped with a trackable service via Bring/Posten.

If your package goes missing after dispatch and all shipping details (name, address, postal code) were correctly entered at checkout, we will take full responsibility. Please contact our customer care team as soon as possible so we can open an investigation with the carrier.

Please note: In cases of lost packages, we must complete the investigation process with the carrier before issuing a replacement or refund. This process may take additional time depending on the carrier’s procedures.

If the package was lost due to incorrect shipping information entered by the customer, we kindly ask that you take responsibility for the loss.

Tip: You will receive a tracking link once your order has shipped — we recommend monitoring it and contacting us promptly if anything seems unusual.

To start a return, follow these steps:

• Go to account.evestore.com and log in with the same email address you used when placing your order.
• If you didn’t create an account at checkout, don’t worry — just enter your email and follow the prompts to access your order.
• Select the item(s) you’d like to return and submit a return request.
• Once approved, you’ll receive an email with instructions and a prepaid return label (if applicable).

Once your return has been approved:

1. Print the return label and attach it securely to the parcel.
2. Repack the item in its original packaging — including all tags, boxes, and pouches.
3. Drop off the parcel at any Posten location or in-store return point.
4. Be sure to get and keep your proof of dispatch until the refund has been confirmed.

Your refund will be processed once we’ve received and inspected your return. Processing times may vary slightly depending on your payment provider.

We’re truly sorry if something’s not right with your order. While we always aim for perfection, occasional mistakes can happen.

If you’ve received an incorrect item, wrong size, color, or notice a defect, please reach out to our customer service team as soon as possible.
We’ll provide a prepaid return label and make sure the issue is resolved quickly and smoothly — whether that means a replacement or a refund.

Yes, absolutely! You're welcome to return or exchange any online purchase free of charge at our EVE concept store in Markveien, Oslo. Please note:If your return requires a refund, it will still be processed through our online store and may take up to 3 business days to appear in your account. Store address: EVE Oslo Leirfallsgata 6, 0550 Oslo Opening hours:Monday–Saturday: 11:00–18:00 Sunday: 12:00–18:00 (1st June–31st Oct)

You have 30 days from the date of delivery to register your return online, and 14 days after that to send the item back. And 14 days from the date of delivery to register your return online on sale items with more than 50% discount.

Yes! Exchanges can be done in-store free of charge. If you're returning by mail and wish to exchange, we recommend returning your item for a refund and placing a new order.

Once we’ve received and approved your return, your refund will be processed within 3–5 business days. Please allow a few extra days depending on your payment provider.

Items that are engraved, made to order, or marked as “final sale” or discounted more than 50% (e.g., Outlet) cannot be returned.

We always use trackable shipping with Bring/Posten, and it's extremely rare for parcels to go missing. If your package is lost while using our official shipping methods, we will take full responsibility and assist you in finding a solution.

For returns:

• If you use our prepaid return label, the parcel is insured and we take responsibility if anything happens during transit.
• If you choose to return the item using your own shipping method, we strongly recommend using a trackable service and keeping the receipt with the tracking number. In such cases, you are responsible for the parcel until we receive it.

Right after placing your order, you’ll receive a confirmation email from us. It will include your order number and a summary of your purchase.

If you haven’t received a confirmation within 24 hours, please check your spam folder first. Still nothing? Reach out to us at customercare@evestore.com, and we’ll make sure your order was successfully placed and confirm the email address linked to it.

If you have an EVE account, simply log in to view your current and past orders—your order number will be listed there.

          2. If you didn’t create an account at checkout, no worries! You can create one anytime using the same email address you used to place your order, and your order history will appear.

        3.We also send a confirmation email with your order number right after purchase. If you don’t see it, be sure to check your junk or spam folders—it might have ended up there.

We offer a wide range of secure and flexible payment options:

• Credit & Debit Cards: Visa, MasterCard, American Express, JCB, Dankort, and Diners Club.
• Vipps: A fast and easy mobile payment option for customers in Norway.
• Klarna: Shop now and pay later.
• PayPal: A secure and convenient way to pay.
• Mobile Payment Apps: Swish, iDeal, Sofort, and MobilePay.

We're always working to expand our payment options, so you can choose what suits you best.

Yes – but timing is key! If you wish to cancel or make changes to your order, please contact us within 24 hours of placing it. We process and ship orders quickly, so if your parcel hasn’t left our warehouse yet, we’re happy to assist with updates or a full refund.

If your order has already been shipped, no worries — you can simply initiate a return once you receive it.

For assistance, email us at customercare@evestore.com and we’ll do our best to help.

If a product you’ve ordered is suddenly unavailable, we’ll notify you by email right away. You’ll be refunded for the item in full using the original payment method—no extra steps needed.

Yes, we offer gift wrapping!
You can select our Gift Wrap Service at checkout for 25 kr, and we'll make sure your item is beautifully wrapped before shipping.

Please note: We do not currently offer personal messages, but we’re always exploring ways to make gifting more personal—stay tuned!

You can log in to your EVE account here using the email address you used during your purchase.

With your account, you’ll be able to:
– View order history and track your orders
– Manage your shipping and contact details
– Create a wishlist
– Easily register returns

No account yet? No problem — you can create one anytime using the same email address you shopped with.

No, creating an account is not required to shop with us. You’re welcome to check out as a guest.

However, we highly recommend setting up an account — it gives you access to:
– Order tracking
– A full order history
– Faster checkout next time
– Easy return registration

It’s free, quick to set up, and makes your EVE shopping experience even smoother.

The EVE Customer Club is a relaxed way to stay in touch with us. As a member, you’ll receive occasional updates about new arrivals, special offers, and exclusive invitations — no spam, just good news.

We only send about one newsletter per month, and we keep it personal and inspiring. To join, simply sign up during checkout or via the form on our website. It’s the easiest way to stay connected with what’s happening at EVE, both online and in-store.

If you’ve forgotten your password, just click “Forgot password?” on the login page. You’ll receive an email with a link to reset it. Still having trouble? Feel free to contact our customer care team.

Yes, we take data protection seriously. All customer data is handled securely and in compliance with GDPR regulations. You can read more in our Privacy Policy.

Yes! We offer international shipping to a wide range of countries via our trusted partner FedEx. You’ll see available shipping options and costs at checkout, based on your delivery location.

We currently ship to:

• North America: United States, Canada
• Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom
• Oceania: Australia, New Zealand
• Asia: Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
• Middle East: Qatar, Saudi Arabia, United Arab Emirates

Note: We do not ship to P.O. boxes at this time.

Shipping rates are calculated at checkout based on your destination. All orders are shipped with tracking for peace of mind.

Yes. If you are ordering from outside Norway, you may be charged local customs duties, VAT, or import taxes upon delivery. These fees vary by country and are the responsibility of the customer.
Evestore.com deducts Norwegian VAT at checkout for international orders.

We recommend checking with your local customs office for the most accurate estimate of potential import costs before placing your order.

Important: If you choose to refuse a shipment to avoid paying duties and taxes, or if you change your mind after dispatch, you will be responsible for the return shipping fee back to EVE. This cost varies depending on your country.

As we’re based in Norway, your bank may apply a foreign transaction fee to your payment. This fee is not controlled by us. We suggest contacting your bank directly for more information or to request a refund of the charge.

Yes! You may return your items within 30 days of delivery.

• Return shipping fees are:
• €10 for EU countries
• €15 for non-EU countries
  These will be deducted from your refund.

We do not accept returns on engraved pieces, custom orders, or gift cards.

1. Log in at evestore.com and select the order you'd like to return.
2. Register your return request.
3. Once approved, you’ll receive a return label by email.
4. Pack the item securely in its original packaging, including all tags.
5. Drop it off at your nearest FedEx point and retain proof of shipment until your refund is confirmed.

Yes, but only if your order hasn’t been dispatched yet. If you need to change your shipping address, please contact our customer care team at customercare@evestore.com as soon as possible.

Tip: For the fastest response, use the chat feature on our website — this reaches the packing team directly, and they may be able to catch your order before it leaves.

Yes, we do! You can add our gift wrap service for 25 NOK during checkout.

Please note that personal messages are not currently available. Gift wrap is available for most international destinations, but local customs regulations may sometimes affect packaging.

All international orders are shipped with tracking, and we do our best to ensure they arrive safely.

If your package seems delayed or is marked as lost, please contact us at customercare@evestore.com within 14 days of the expected delivery date. We'll open a case with the carrier and help resolve the issue.

 Important: Evestore.com covers the risk of missing parcels as long as the shipping address provided is correct. If the address is incorrect, the customer may be responsible for the loss. Please double-check all details before placing your order.

For the fastest response, we recommend using the live chat on our website during business hours — it's the most direct way to reach the team who packs and handles your orders.
We're not available 24/7 and are closed on weekends, but during weekdays, our live chat is the quickest way to get assistance.

You can also email us at customercare@evestore.com, but please note that replies may take 24–72 hours.

Want to speak to someone in person? You're always welcome to visit our Oslo store — see Our Stores page for location and opening hours.

We recommend using our Ring Size Guide to measure your size at home. It is located next to size selector section on the product page.

If you’re between sizes, we suggest sizing up — for example, if you're between 56 and 57, go with a 57 for a better fit.

Yes! EVE Oslo has a concept store in Markveien, Grünerløkka, where you can browse and try on our jewelry, bags, and scarves in person.
Come say hi — we’d love to help you find your next favorite piece.

Some of our products are limited edition and won’t be restocked once they sell out. Others may return depending on demand and production timelines.

We understand that life gets busy! If your gift card has expired recently and you haven’t had the chance to use it — especially if you don’t live in Oslo — please contact us at customercare@evestore.com.

While gift cards are valid for 1 year from the date of issue, we’re happy to review your case and, if possible, extend or reactivate your gift card. Just send us the gift card details (and receipt if you have it), and we’ll do our best to assist you.

We work with high-quality materials across our collections, including:

• 14k solid yellow gold
• Gold Vermeil – 925 silver base with a thick 3-micron layer of 18k gold
• 925 Sterling Silver
• Brass (nickel-free)

We also use only genuine semi-precious stones — no synthetics.

No – all our jewelry is nickel-free and safe for most sensitive skin types. However, if you have extremely sensitive skin or known metal allergies, we recommend choosing our pieces in 925 silver or 14k gold for maximum comfort.

Yes! All EVE jewelry comes with a 12-month warranty from the date of purchase.
It covers manufacturing defects in material or workmanship — not wear and tear, accidental damage, or improper storage.

A little love goes a long way:

• Store pieces in a dry place, ideally in their original packaging inkl. Ziplock bag or a soft pouch.
• Avoid contact with perfumes, lotions, or sprays.
• Take off your jewelry before exercising or showering.

You’ll find detailed care advice in our Jewelry Care Guide.

Gold vermeil is a high-quality alternative to traditional gold-plated jewelry. At EVE, we use a 3-micron layer of 18k gold on a base of solid 925 sterling silver. This ensures longer-lasting color and durability, giving you the look and feel of real gold at a more accessible price.

We recommend removing your jewelry before swimming, showering, or exercising — especially gold vermeil and brass styles. Water and sweat can wear down the plating over time and dull the shine of natural stones.

Tarnishing is a natural process for silver and plated jewelry, but all our pieces are treated with a protective anti-tarnish layer to keep them looking fresh. Proper storage and gentle care will help extend their life even further.

Store your jewelry in a dry place, ideally in a ziplock bag or a soft airtight pouch or box to prevent scratches and exposure to air, moisture, or sunlight. Keeping items separate will also help avoid tangling or damage.

Yes, we do offer repairs on EVE jewelry — if the damage is repairable and we have the appropriate tools available. Please note that this is a paid service, and we do not repair jewelry from other brands. Some types of damage may not be possible to fix. To check if your piece can be repaired, please email us at customercare@evestore.com with a clear photo of the item and a short description of the issue. We'll assess and advise before you bring it to our store.