We understand how disappointing it can be when a package doesn’t arrive as expected. That’s why all orders from Evestore.com are shipped with a trackable service via Bring/Posten.
If your package goes missing after dispatch and all shipping details (name, address, postal code) were correctly entered at checkout, we will take full responsibility. Please contact our customer care team as soon as possible so we can open an investigation with the carrier.
Please note: In cases of lost packages, we must complete the investigation process with the carrier before issuing a replacement or refund. This process may take additional time depending on the carrier’s procedures.
If the package was lost due to incorrect shipping information entered by the customer, we kindly ask that you take responsibility for the loss.
Tip: You will receive a tracking link once your order has shipped — we recommend monitoring it and contacting us promptly if anything seems unusual.