Standard shipping fee is 69kr for all orders and including complimentary return.

We offer *free shipping for all orders above 1000kr.

*Please note that a return shipping fee of 69kr will apply for free shipping return orders, if order sum is below 1000kr. 

Standard shipping fee is 149-199kr for all orders.

We offer free international shipping for all orders above 1500kr.

We offer free 30-day returns for all our customers. Shipping fees are non-refundable. Please note that a return shipping fee of 69kr is applied for free shipping if the order sum is below 1000kr. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.

To qualify for a return:

Items must be in their original condition without signs of wear or damage

Items returned by mail must be in all original packaging (tags, box, and pouch included)

All below items are non-returnable:

Earrings without hygienic seal

Gift cards

For purchases made on mejuri.com, you can return your purchases online and in-store.

IN-STORE & BUY ONLINE, PICKUP IN-STORE PURCHASE
These orders can be returned in-store only. Please have your order confirmation email, order card, or gift receipt ready. If you are unable to visit a retail location, please email contact@mejuri.com.

We use Bring/Posten for domestic orders & FedEx for all international orders. 

Will you share my contact details with anyone if I order from you?

No. Your details will be saved in our internal system. We only share the necessary information with our shipping service provider, so that they can contact you when your shipment is ready for delivery. For more information take a peek at our privacy policy .

Is a signature needed and can you ship it to a PO Box?

All Fedex International & Door To Door shipments require a signature upon delivery.

We do not ship to PO Boxes.

Absolutely! If you're in the Oslo area and would like to pick up your order at our Stores - simply mark it during check out and a confirmation email will be sent once your order is ready for pickup. 

You can drop off your return at any given time at any of our stores free of charge. 

After placing an order, you will receive a confirmation mail to the registered email address. If you fail to receive an order confirmation 24h after placing an order, please contact us at Customercare@evestore.com. We will check if the order went through our systems and what email address provided.

If you have an Ève account, simply log in to view your active orders. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order.
*Please note that with every order, we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to the junk/spam folder!

We accept payments in MasterCard & Visa, Paypal, Vipps & Klarna.

If you need to cancel or make a change to your order, please reach out within 24 hours of placing the order. Kindly note that our team works hard to get your order dispatched as quickly as possible. If your item hasn't been shipped from our warehouse, we can return the full amount paid. Please get in touch at Customercare@evestore.com. If your item has already been sent, please check out our return policy.

Sign up or log in to your Ève´s Account here, to stay up to date on the status of your order(s), view your order history, wish list, shipping information and more.

No, it is not obligated to have an account. To access the checkout page, choose your item and go directly to payment. However to enjoy access to your account, order history, order status etc. We recommend you to register yourself.

To become a member of the Ève you need to register yourself as an active member. Once a member you will have to agree to receive a newsletter and be on the list for special offers and experiences we arrange for our customers.

We ship to the following countries:

North America

Canada, United States of America

Oceania

Australia, New Zealand

Europe

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom

Asia

Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

Middle East

Qatar, Saudi Arabia, United Arab Emirates

* Kindly note that we do not ship to PO boxes.

An International customer is responsible for the taxes and duties applicable. and should check those costs beforehand. Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to Èvestore.com. Keep in mind that this amount is dependent on your country. If you want to make any adjustments to your address, please be sure to reach out to us at Customercare@evestore.com before your order is dispatched.

Any additional fees would have been applied by your bank and are not under the control of Ève. As we're based in Norway, banks in other countries may consider us a "foreign company" and charge additional international fees on their own. We recommend reaching out to your bank directly to provide more insights on this charge and if there is any way to reverse it on their end.

The VAT will be deducted for orders shipped outside Norway on checkout. International customers are obliged to pay local customs duties and other applicable taxes. Customs regulations vary from country to country, so be sure to contact your local customs office for further information.

We at Ève are always available at Customercare@evestore.com. All emails are usually answered within 24-48 hours. You can also reach out to one of our stores directly. Check out our stores page for more info.

To find your best fit, check out our size guide and follow the instructions. If you’re a half size, it's best to order the next size up. For example, if you’re between 56 and 57, go with a 57.

We’re based in Oslo, Norway. Be sure to visit us in one of our stores in Grunerløkka or Bogstadveien.

Some items at Ève are limited edition, which means they are not likely to be restocked. Others may take longer to process or are in very high demand. The best way to stay in the know and be notified is by signing up to our newsletter.

We produce our jewelry in 14k yellow Gold, *Gold Vermeil, 925 silver & brass. We only use genuine semi precious stones in all our collections.

*Gold Vermeil - 925 silver metal base with 3 micron gold layer.

All products are under warranty for any manufacturing defects (in material or workmanship) for a period of 12 months from the date of purchase. This does not cover scratches, damages caused by accident, abuse, neglect, improper use or storage of the product, unauthorized modifications or normal wear and tear.

We work closely with our jewelers and pride ourselves on the materials used and practices followed. You can read all about it in the How We Work section.

A little love goes a long way! When not wearing your jewellery, be sure to store it in a protected dry place. This helps prevent scratching and maintains colour for gold-plated & silver pieces. Always remove your jewelry when applying scents, lotions and sprays. Read our guide for more detailed material-specific care instructions.

Leather is a living and natural material. A well-treated leather can become even more beautiful and unique over time.

To extend your product's life, we advise you to moisture it with a product adapted to your bag's leather. Additionally Prolonged exposure to a strong light source (sun or artificial light) may alter the color of the leather over time - That's why we advise you to put your product in its dust bag when you are not using it.