Warranty

At EVE, we stand behind the quality of our craftsmanship. That’s why we offer a 2-year warranty from the date of purchase — covering any issues related to material defects or manufacturing faults.

If something isn’t quite right, just reach out to us. We’re here to help and will work with you to find a fair and thoughtful solution. Our pieces are made in close collaboration with trusted manufacturers who share our values. Each item is carefully crafted, responsibly sourced, and designed to stand the test of time — and we’re proud to support it with lasting care.

What’s Covered:

• Defects in material or craftsmanship

What’s Not Covered:

• Lost items
• Normal wear and tear (e.g. scratched surfaces, bent rings, broken chains or clasps)
• Damage from improper use, handling, or storage
• Alterations or repairs made by a third party outside of EVE

If you believe your item is eligible for a warranty claim, please email us at customercare@evestore.com and include:

• Your order number
• A brief description of the issue
• Clear photos of the item and the area of concern

We’ll review your request and respond as soon as possible.

• Items purchased through third-party vendors (outside of evestore.com or EVE’s physical stores) are not covered under EVE’s warranty.
• If you purchased your item elsewhere, please contact that retailer directly for support.
• While we aim to keep product details, pricing, and availability up to date, occasional errors may occur. If an item is out of stock or unavailable, we will notify you via email as soon as possible.
• Colors and materials shown may vary slightly from what appears on-screen due to lighting, screen settings, and photography.