WARRANTY CLAIMS

Under our warranty, we're committed to standing by your side. This means, for 2 years from your purchase date, we'll help handle any issues relating to the material or craftsmanship of your product. All you need to do is reach out to us, and we'll collaborate on finding a solution.

Our relationships with top manufacturers allow us to deliver handcrafted pieces that are responsibly sourced and designed to stand the test of time. We're sure of the quality we offer, which is why we provide a 2-year coverage.

Please note, the warranty does not cover loss of items, normal wear and tear damages (like a scratched surface, a bent ring, broken chain or a damaged clasp), improper use or storage of your product, or any alterations done by a third party outside of Ève.

Note: Items purchased through a third-party vendor (outside of evestore.com and/or Ève physical stores) will not be covered under Ève’s warranty. Please get in touch with the company from which the items were purchased.

if you have a warranty claim, please include order number, photos of the claim area and a description of the claim, while sending the claim.

Evestore.com does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Ève will contact you by email. Although we do our best to display correct images, correct colors, info and prices, errors may occur.