We offer shipping within Norway and internationally.
Your order will be processed within 1–3 business days, and you will receive a confirmation email with tracking information once it’s on its way.
Norway:
Delivery in 3–7 business days via Bring/Posten, either to your nearest pickup point or directly to your home.
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Free shipping on orders above 799 NOK
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79 NOK for orders below 799 NOK (includes free return)
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Free in-store pickup at EVE Oslo (Markveien)
Please note: If you return part of an order that initially qualified for free shipping, and the final total drops below 799 NOK, a return shipping fee of 79 NOK will be applied.
EU Countries:
Delivery in 3–7 business days with FedEx Door-to-Door service.
Rest of the World:
Delivery in 3–7 business days with FedEx Door-to-Door service.
Final shipping rates are calculated at checkout based on your location and order size.
Delivery times may vary slightly during holidays or peak periods.
We hope you love your EVE purchase — but if something’s not quite right, we accept returns within 30 days of delivery.
Your refund will be issued once we’ve received and inspected the returned item. Please note that shipping fees are non-refundable.
Domestic Returns (Norway) – Free & Easy with BRING
We offer 30 days of free returns on all orders above 799 NOK.
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A return shipping fee of 79 NOK will apply if the return causes your order total to fall below 799 NOK.
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This fee will be deducted from your refund.
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Return labels are provided via BRING/Posten.
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To register your return, follow the instructions on our [Returns Portal/Return Page].
To qualify for a return:
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Items must be unused, in original condition, and returned in all original packaging (including tags, pouch, and box).
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Shipping fees are non-refundable.
International Returns – Easy with FedEx
For international returns, a return shipping fee will be deducted from your refund:
The return window begins from the day your shipment is delivered or picked up.
To qualify for a return:
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Items must be unused, in original condition, and returned in all original packaging (including tags, pouch, and box).
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Shipping fees are non-refundable.
Non-returnable items:
We stand behind the quality of every EVE piece.
That’s why we offer a 2-year warranty from the date of purchase, covering any issues related to material defects or craftsmanship. If something isn’t right, simply reach out to us — and we’ll work with you to find the best solution.
Our jewelry and accessories are crafted in close partnership with trusted manufacturers, using responsibly sourced materials and thoughtful techniques. We believe in what we make — and we want you to feel confident wearing it.
What’s covered:
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Manufacturing defects
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Material faults
What’s not covered:
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Lost items
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Normal wear and tear (e.g. scratches, bent rings, broken chains, or damaged clasps)
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Improper care, use, or storage
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Repairs or alterations made by a third party
If you believe your item qualifies for a warranty claim, please contact us at customercare@evestore.com with your order number, a brief description of the issue, and photos of the item.
We’re here to help.
